Is there a minimum hire order?
Yes, $500 is the minimum hire order amount unless you choose a DIY service (where you pick up and drop off to our warehouse) where $300 is the minimum hire order value. Delivery and pickup fees are quoted separately.
What areas do you service?
We predominantly service all areas in the Gold Coast region and along the northern Tweed coast from Kingscliff to Yatala but we also service as far north as Brisbane and as far south as Byron.
What are your delivery fees?
Delivery ranges from $65 for a van to $120 for a truck one way depending on how many items you are hiring. This is for deliveries within a 40km radius from our Currumbin depot. If your event location is further afield such as Byron or Brisbane, delivery is $250 one way.
Are we able to pick up our hire order?
Yes as mentioned above. We offer a DIY service allowing you to collect and drop off hire items. DIY service is only available Monday to Friday between 9:00am and 4:00pm. You must complete our collection form prior to your arrival. To avoid any late fees, all items must be returned at the agreed date and time.
Do you offer a 'set up' service when you deliver your flower hire items?
Yes we can offer this service at an additional cost of $60 but most customers are happy for their event manager or handy uncle or aunt to do this for them on the day. All flower hire items are ready to place excluding our wedding arbours where a simple set up is required.
When will my delivery be scheduled to arrive?
When booking your hire items, we will send you a Client Booking Form to complete and return. You can use these booking forms to outline your preferred delivery and pickup dates and times (within a two hour window), best on the day contact and any special venue access notes. A member of our team will contact you one week prior to your delivery to confirm delivery times.
What are you cancellation policies?
We are happy to provide you with a 90% refund with 30 days notice if your event is cancelled. If cancelled within 30 days, a 50% refund will be provided. For cancellations within 1 weeks notice of the event, a 30% refund only is provided due to loss of hire opportunity.
Do you require a bond?
Yes, to offer security to both parties, a $200 refundable bond is required on collection for DIY option or before drop off if we are delivering.
Can I change my order before my event?
Only if received with more than 30 days notice. If less than 30 days, we are unable to change your order due to loss of opportunity so please choose wisely.
What happens if the item we have hired has been damaged or broken?
If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days.
If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.