Is there a minimum hire order?
Do you deliver?
No, we currently do not offer delivery on our hire items.
Where and how do we collect our hire order?
We offer a DIY service allowing you to collect and drop off hire items to our Currumbin warehouse situated at Unit 1/23 Leonard Parade, Currumbin, QLD 4223. DIY service is available Monday to Friday between 9:00am and 4:00pm. You must complete our collection form on arrival. To avoid any late fees, all items must be returned at the agreed date and time.
Do you offer a 'set up' service for flower hire items?
No, not at this stage. We find most of our customers are happy for their event manager or a handy friend or family member to do this for them on the day. All flower hire items are ready to place excluding our wedding arbours where a simple set up is required but instructions are included with the arbours.
What are you cancellation policies?
We have a 30% non-refundable deposit policy in place. We are happy to provide you with a 70% refund with fourteen (14) or more days notice if your event is cancelled. If cancelled within 14 days, no refund will be provided due to loss of opportunity.
If a booking is postponed on more than one occasion, a full cancellation fee will apply.
Do you require a bond?
Yes all items require a security bond. This will be in the form of a pre-authorised payment to a credit card at time of collecting items. The pre-authorised amounts are as follows;
Hire item charge under $500 - pre authorisation amount of $200
Hire item charge under $1000 - pre authorisation amount of $300
Hire item charge under $2000 - pre authorisation amount of $400
Hire item charge under $3000 - pre authorisation amount of $500
Can I change my order before my event?
Only if received with more than 14 days notice. If less than 14 days, we are unable to change your order so please choose wisely.
What happens if the item we have hired has been damaged or broken?
If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days. If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.
If the additional charges exceed the pre-authorised amount, GATHER reserves the right to charge the balance owing on the credit card provided.